Replace Your IT Support with AI
In-house IT costs $55K–$95K a year; an MSP retainer isn’t much kinder — and roughly 80% of tickets are password resets and “have you tried restarting it.” Our AI IT employee handles that 80% for $2,500 down and $597 a month, around $47K a year less than a hire. Think AI support means a useless chatbot loop? Call (704) 741-3141 and talk to Ava — then imagine that answering your staff’s tickets.
What it actually does
A modeled Monday: 7:58 a.m., your ops lead is locked out of email. Instead of texting you or waiting on an MSP queue, she messages the AI helpdesk, verifies identity, and is reset and working by 8:01. No ticket languishing, no $150 billed for a three-minute fix, no owner-as-IT-department.
Through the day it triages every request: password resets and account lockouts handled directly; device problems walked through step-by-step; vendor issues — the internet’s out, the printer contract, the phone system — routed to the right vendor with the details already gathered, so the vendor can’t stall with twenty questions. It monitors uptime on the systems you care about and alerts a human the moment something critical drops, often before anyone’s noticed.
Quietly, it also fixes your worst IT liability: documentation. Every issue and resolution gets written down. Six months in, you have a real knowledge base — instead of everything living in one technician’s head, or worse, yours.
The math
An IT hire at $55K–$95K costs $77K–$149K loaded (1.40–1.57×) — for a role that’s genuinely busy maybe a third of the time in a 10–50 person company. MSP retainers dodge the payroll but bill you monthly for capacity you mostly don’t use, plus per-incident extras. Put your current spend into the employee cost calculator and brace yourself.
The AI is $9,664 in year one ($2,500 placement, $597/mo) — call it $47K a year saved against even a modest hire. The sharper point: it kills the retainer for the 80% of tickets that never needed a truck roll, so what’s left is a small pay-as-needed relationship with a local tech for genuinely physical problems.
When it hands off to a human
Stated flat-out: this AI will never crawl under a desk. Dead hardware, physical network runs, a server that needs hands — those escalate to your local technician, with symptoms, steps already tried, and history attached, which makes the paid visit shorter and cheaper. Security-sensitive calls — unusual access, anything smelling like phishing or a breach — escalate to a human immediately, every time.
You define every escalation rule, and every log and recording is yours. If you want to know how much of your current IT spend is really just tier-1 tickets in a trench coat, book the free 20-minute audit and Dominick will break it down.
Questions Owners Actually Ask
What systems can it support?
Microsoft 365 and Google Workspace, mainstream password and account tooling, common VoIP and internet vendors, and standard Windows/Mac troubleshooting. Your specific stack gets verified during the audit.
What about hardware failures?
Escalated to a local tech, full stop — we don’t pretend otherwise. The AI’s job is making sure you only pay for on-site help when something is physically broken, and handing the tech a complete history when you do.
What if it gives someone bad instructions?
Fixes are drawn from documented procedures, not improvisation, and risky actions require human confirmation. Every interaction is logged for review — and the Replace-or-Retrain Guarantee backs it: underperformance gets retrained or replaced, free.
How long does setup take?
14 days: we inventory your systems and vendors, load your procedures, set escalation rules, and go live — usually starting with password resets and triage, then widening.
Can I keep my MSP during a trial period?
Yes, and we recommend it. Run both, watch where tickets actually go for a month, then decide. It’s month-to-month either way — one email cancels.